- Get More from Digital Marketing »
- Setup in just 5 minutes »
- Intuitive Salesportal »
- Integrated Knowledge Base »
- Powerful Reporting »
- Seamless Sales Support »
- Tag leads in realtime »
- Smart Auto Help »
Get more out of Digital marketing
We realize that as a business, you end up spending a fortune on your digital marketing, be it social, search or SEO. So not converting one of those visitors, where you have actually spent money actually nullifies your ad campaigns. So if less than 1% of your visitors convert, the reason is that, there is no way for you to influence your customers when they are there on your website. But with vHelp, we give you the powerful features to control how you engage with your digital marketing driven traffic, by allowing you to do realtime visitor segmentation based on their buying intent. With our revolutionary technology, we tag visitors as suspect, prospect and customers and allow you to engage them accordingly. So without increasing your marketing budget, you get more customers.
Now, with vHelp, you can track all visitors landing up on your portal from ad traffic. They as they get tagged with the ad campaign details, so that you can identify easily. Also it allows you to see what they are interested in and accordingly pitch them, leaving with you with 2X more chances of converting them.
Simple setup, super targeting
We built “vhelp” such that anyone can get it up and running in 5 minutes. Just copy and paste the “vhelp script code” in your website after “body” tag and you are ready to engage your visitors. And our super optimized code doesn’t add to your website loading times. Its simple, but greatly effective.
You can super target your visitors, set rules for their engagement, tell “vhelp”, on which page you want the widget to appear, cater only to visitors from certain geos. Its simple and all it takes is 5 minutes to setup properly. 5 minutes of point and click.
You can watch visitors in realtime, as they land on your site in realtime and acquire them to engage them, convert them or leverage them. No need to download, IM clients and keep upgrading them. No mess, just simple, awesome, productive portal. Its on web, built for cloud and take in as many visitors as your site can handle.
Its built with inputs from research into human cognitives, so left pane is where you see visitors coming in, center allows you to acquire and engage, and right pane has all the resources that you need to make the process super efficient and stress free for your sales agents. Results, they are efficient, effective and happy. You know that happy agents create more happy customers.
Sales chat portal has inbuilt semantic search , which allows agents get answers of the questions asked by visitors, from integrated knowledge base. Instead of just searching by keywords, it can search the entire phrase and return the exact answer. That means they don’t need long drawn training to get going. Once they learn to search, they are as smart, as best of the lot. It also means less or almost no waiting time for your visitors.
It also has a way for your agents to create shortcuts for common greetings and stock phrases. These shortcuts allow they to appear more responsive and helpful.
Sales portal has cobrowsing feature built into the action panel, right out there. So Agents can with just one click take visitors to a particular page, or through a particular workflow (say a set of payment screens, or a product category or a loan form filling process). This is specifically useful feature with new visitors or when you have launched new products or category. Its another reason why your visitors will love you.
We built the knowledge base to take advantage of the fact that best agents have best answers. If Agents find that a particular answer works well, he can with a single click add it, in form of suggestion, to be added to knowledge base. Once suggestion gets approval by administrator, it will be available to all the agents and also to “Auto Help”. Reducing the need to “reinvent the wheel”. This built’s a very powerful, always updated knowledge base in a very short time.
Answerbay, the smart sales Kbase
Now you don’t need to endlessly train your sales agents, only to have them “reinvent the wheel” all the time. Now your new agents also are able to use intuitive sales knowledge base embedded within our powerful semantic search. Now get the information out in the visitors faster, better and more consistently all the time. Its called Answerbay, the one stop sales knowledge base.
AnswerBay learns from the best replies of your agents. So it stays current all the time, all by itself. No need to hire that extra guy to update your knowledge base, your agents do it for you, all the time, with one simple click.
Your agents can submit their best replies to be included in the AnswerBay, with one single click and you can approve them just as easily. Once done, our semantic engines learn it, and return it, when asked on demand to your agents, precisely when they need it.
And since it has integrated semantic search, its super accurate as hell. Further it also can power “Auto Help” intelligent agents, so that your customers get consistent level of help all the time.
Best part, you start building your knowledge base the day you switch us on, effortlessly and seamlessly, creating powerful consistent experience for your visitors.
You need to know your sales agents are doing, how your sales are doing, how many leads you have and how many sales you have closed. We understand that need, so we baked powerful reporting around your sales process right into the heart of vHelp.
Your sales process has lots of cogs, your agents, chats, visitors, leads and you need in depth insights about them to figure out correctly, which way your sales process is heading. You are the best judge of your sales process, and we give you tools to run it as best as it should be run.
We built 10 reports, which comes right out of the box, with no coding required. And they tell you the complete story of your sales process .
Seamless Support Integration
Whether your visitor is coming for sales or support, now converse with them, through our integrated proactive and reactive chat and in case they are looking for support, seamless integration with ticketing systems, allow you to log it as tickets from the chat as well, with all the details about routing and categories. So that no Visitor gets lost in the middle.
vHelp has super easy integration with Zendesk and Freshdesk, two of the leading ticketing systems, out of the box. In just under a minute you can get the tickets logged through it, routed to your helpdesk with proper categories and titles specified.
It also integrates well, with most well known CRMs tools including Salesforce, Oracle and any other CRM which follows a web services based architecture.
Powerful Lead Management
As a business managing customer acquisition on the web, you need simple, but powerful tools that allow you easily tag your visitors, which need to targeted later either with email campaigns or with tele sales campaign. With vHelp, it comes baked right in the workflow.
Now, with vHelp, your agents can tag leads from the chat session itself. As soon as they tag lead, they can edit the lead information right there on the fly. Once the lead is submitted, it appears in the daily report and can also be exported to CRMs or Lead management tools that you might be using, allowing you easily to do followup by email or telesales. Further, you can see, which are the agents which are converting more visitors into leads and reward them.
Powerful Auto Help
You are not a Superman, nor do you have the full army of avengers to call upon. There would be times, when you need to take rest, catch up on sleep or when visitors number more than you can handle (which is a happy situation by the way ). For those times, we have a secret card on our hand, Powerful Auto Help called Maya.
With Maya (which means “virtual” in Hindu philosophy), you can attend to visitors in your off hours or offer auto help to visitors, to whom you are not able to offer human help.
This allows you to offer a consistent level of help to your customers all the time. When visitors have questions that Maya can’t answer, you can easily take over Maya, and offer human help, seamlessly. Maya is easy to setup through settings and if not wanted you can turn it off as well.
Maya is powered by AnswerBay, the integrated knowledge base that vHelp ships with, and is powered by your agents best replies. Maya can offer human approved answers, suggestions and options. Maya is a patent applied breakthrough, and is a reason alone, why you should get vHelp.